The FRS enables Federal employees to conduct official duties and the general public to conduct business
with the Federal government and its agencies. The FRS broadens employment and advancement opportunities
for individuals who are Deaf, Hard-of-Hearing, Deaf-Blind and/or have speech disabilities by ensuring them
accessibility to the Federal Telecommunications Systems (FTS). The FRS is more than technology. It's what
makes it possible for you to reach out to government agencies, private vendors, service providers,
customers, and colleagues without giving it a second thought. Communication is an important aspect of
everyday life and the successful completion of your relay call is important to us. Whether you're talking
with a vendor or closing an important business deal, you can look to the FRS for the quality of service that
makes communication effortless and enriching.
Hours of Operation
The FRS Service is accessible domestically (fifty states as well
as Puerto Rico, the Virgin Islands, Guam, and the District of Columbia)
24 hours a day, 7 days a week, 365 days a year, including Federal
holidays. There are no restrictions on the number, length, or type
of calls. All calls are strictly confidential and no records of
any conversations are maintained.
Billing Inquiries
For information regarding billing questions please call (703)
306-6308 during the hours of 8:30 am - 4:00 pm EST, Monday - Friday.
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